Privacy Policy
 

Last updated: 4 November 2026
 

At Avid Flooring Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely and transparently.
 

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation or engage with our services.
 

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are
 

Avid Flooring Ltd is a Bristol-based flooring contractor providing commercial flooring installation, preparation and maintenance services.
 

For the purposes of UK data protection legislation, Avid Flooring Ltd is the data controller responsible for the personal information described in this policy.
 

Company name: AVID Flooring Ltd
Company registration number: 13144000
Registered address: Unit 5a, Thirdway, Avonmouth, Bristol, BS11 9HL

Email: info@avidflooring.co.uk
Website: www.avidflooring.co.uk
 

For questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
 

2. Information We Collect
 

We may collect and process the following information:
 

• Full name

• Email address

• Telephone number

• Company or organisation name

• Business or correspondence address

• Details of flooring projects and quotation requests

• Information submitted through our website contact form

• Information exchanged through emails, telephone calls and other communications

• Customer, contractual, invoicing and payment records

• Technical information, including IP addresses, browser type, device information and website usage data
   

We collect this information when you contact us, complete an enquiry form, request a quotation, engage our services or otherwise communicate with our business.
 

Certain technical information may also be collected automatically when you visit our website, subject to applicable cookie and consent requirements.
 

3. How We Use Your Information
 

We use personal information for legitimate business purposes, including:
 

• Responding to enquiries and quotation requests

• Providing information about our flooring services

• Preparing quotations and project proposals

• Managing and delivering flooring projects

• Communicating with customers, suppliers and business contacts

• Processing invoices and maintaining financial records

• Managing ongoing customer relationships

• Meeting contractual and legal obligations

• Maintaining the functionality and security of our website

• Understanding website usage and improving our services

• Sending relevant business-to-business marketing communications where permitted by law
   

We only process personal information where an appropriate lawful basis applies.
 

Business-to-Business Marketing
 

Avid Flooring Ltd may occasionally send marketing communications to other limited companies regarding our services, completed projects, company updates and relevant business opportunities.
 

Where we process identifiable business contact information for direct marketing, we may rely on our legitimate interests, provided those interests are not overridden by the rights and reasonable expectations of the individuals concerned.
 

Our marketing communications identify Avid Flooring Ltd and provide a straightforward way to unsubscribe or object to further communications.
 

Recipients can opt out at any time by following the instructions in our emails or contacting info@avidflooring.co.uk.
 

We respect requests to stop receiving marketing communications.
 

Submitting an enquiry through our website does not automatically subscribe you to marketing communications.
 

4. Our Lawful Bases for Processing
 

We process personal information under one or more of the following lawful bases, depending on the circumstances.
 

Legitimate interests
 

Where necessary to respond to business enquiries, maintain customer relationships, operate our business, protect our website or conduct permitted business-to-business marketing, provided these interests are not overridden by individuals' rights.
 

Contractual necessity
 

Where processing is necessary to enter into or fulfil a contract with an individual.
 

Legal obligations
 

Where we are required to process or retain personal information to comply with applicable legal, financial, accounting or regulatory requirements.
 

Consent
 

Where we specifically request permission for processing activities that require consent, including certain website cookies and analytics technologies.
 

Where processing relies on consent, you may withdraw that consent at any time.
 

5. Website Contact Forms and Enquiries
 

Our website uses Wix Forms to collect enquiries submitted through our contact page.
 

Information submitted may include:
 

• Name

• Email address

• Telephone number

• Company name

• Details of your enquiry or proposed project
   

We use this information to respond to enquiries, discuss project requirements and prepare quotations where appropriate.
 

Enquiry information may be stored within Wix and received through business email notifications.
 

Access to personal information is restricted to authorised personnel who require it to perform their duties.
 

Submitting an enquiry does not automatically subscribe you to marketing communications.
 

6. How We Store and Protect Your Information
 

We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
 

Access to customer information is restricted to authorised staff who require it for legitimate business purposes.
 

Personal information may be stored within our website platform, business email systems, accounting software and relevant business records.
 

We aim to ensure that information is handled securely and deleted or disposed of appropriately when no longer required, subject to applicable retention obligations.
 

While we take steps to protect personal information, no electronic storage or transmission method can be guaranteed to be completely secure.
 

7. Sharing Your Information
 

We do not sell personal information to third parties.
 

We may share personal information with trusted service providers and professional advisers where necessary for our business operations or to meet legal obligations.
 

These may include:
 

Wix
 

Our website hosting platform, used for website functionality, contact forms and website management.
 

Xero
 

Our accounting software, used to maintain relevant customer financial records, invoices and accounting information.
 

Email and IT service providers
 

Services used to manage business communications, correspondence and information systems.
 

Professional advisers
 

Accountants, legal advisers and other professional service providers where required.
 

Legal and regulatory authorities
 

Where disclosure is necessary to comply with a legal obligation or lawful request.
 

Where third parties process personal information on our behalf, we seek to ensure that appropriate data protection arrangements are in place.
 

8. International Data Transfers
 

Some third-party technology providers used by Avid Flooring Ltd may process or store personal information outside the United Kingdom.
 

Where international transfers take place, we seek to ensure that appropriate safeguards or lawful transfer arrangements are applied in accordance with UK data protection legislation.
 

These may include transfers to countries covered by UK adequacy regulations or the use of approved contractual safeguards.
 

You may contact us for further information about relevant international transfers and the safeguards applied.
 

9. How Long We Keep Your Information
 

Avid Flooring Ltd retains personal information only for as long as reasonably necessary for the purposes for which it was collected.
 

Customer Records
 

Relevant customer information, business correspondence and associated documentation are generally retained for up to seven years, subject to applicable legal obligations and business requirements.
 

Unsuccessful Enquiries
 

Where an enquiry does not result in a customer relationship, personal information will normally be retained for up to 12 months following the last meaningful communication.
 

After this period, the information will be securely deleted or anonymised unless there is a specific legitimate reason or legal obligation to retain it for longer.
 

Information may be deleted sooner where it is no longer required.
 

Financial Records
 

Accounting, invoicing and associated financial records are retained in accordance with applicable statutory requirements.
 

Marketing Information
 

Business contact information used for direct marketing is retained only while it remains necessary for that purpose.
 

We periodically review marketing records and respect requests to stop receiving communications. Where necessary, we may retain limited information on a suppression list to ensure that individuals who have opted out are not contacted again.
 

Reviewing and Deleting Information
 

We periodically review the personal information we hold to ensure that it remains relevant and necessary.
 

Information that is no longer required will be securely deleted or anonymised, subject to applicable legal obligations.
 

10. Cookies and Website Analytics
 

Our website uses cookies and similar technologies to support website functionality and understand how visitors interact with our content.
 

Cookies are small text files stored on your device when you visit a website.
 

Types of Cookies We Use
 

Essential Cookies
 

These are necessary for the website to function correctly and support core features such as security, navigation and website operation.
 

Essential cookies do not require consent where they meet applicable legal exemptions.
 

Analytics Cookies
 

We use Wix Analytics to understand how visitors use our website, including visitor numbers, page views, traffic sources and website activity.
 

This information helps us assess website performance and identify opportunities for improvement.
 

Where legally required, analytics cookies are used only after the visitor has provided consent.
 

Other Optional Cookies
 

Certain additional website features may use optional cookies or similar technologies, depending on the functionality enabled.
 

Where consent is required, these technologies will not be activated until the appropriate consent has been provided.
 

Managing Your Cookie Preferences
 

Our website uses the Usercentrics cookie consent banner to help visitors manage their cookie preferences.
 

When visiting our website, you can choose to accept or reject non-essential cookies or manage your preferences by category.
 

You can also change or withdraw your consent at any time using the cookie preferences control available on our website.
 

You may manage or delete cookies through your browser settings. Disabling certain cookies may affect some website features.
 

For further information about cookies and how we use them, please contact info@avidflooring.co.uk.
 

11. External Websites and Social Media
 

Our website may contain links to third-party websites and social media platforms, including Facebook, Instagram and LinkedIn.
 

When you follow these links, you may be directed to websites operated by third parties.
 

These organisations have their own privacy policies and data-handling practices.
 

Avid Flooring Ltd is not responsible for the privacy practices or content of external websites.
 

We recommend reviewing the relevant privacy policies before providing personal information.
 

12. Your Data Protection Rights
 

Under UK data protection legislation, you may have the following rights, subject to applicable legal conditions and exemptions.
 

Right of Access
 

You can request access to the personal information we hold about you.
 

Right to Rectification

You can ask us to correct inaccurate or incomplete personal information.
 

Right to Erasure
 

You can request deletion of your personal information in certain circumstances.
 

Right to Restrict Processing
 

You may request that we restrict how your personal information is processed in certain circumstances.
 

Right to Object
 

You may object to certain processing activities, including processing based on legitimate interests.
 

You have an absolute right to object to the processing of your personal information for direct marketing purposes.
 

Right to Data Portability
 

In certain circumstances, you may request your personal information in a structured, commonly used and machine-readable format.
 

Right to Withdraw Consent
 

Where processing relies on consent, you may withdraw that consent at any time.
 

To exercise any of these rights, please contact info@avidflooring.co.uk.
 

We will respond to requests in accordance with applicable data protection legislation, normally within one calendar month, subject to any lawful extensions.
 

13. Complaints
 

If you have concerns about how Avid Flooring Ltd handles your personal information, please contact us so that we can investigate and address your concerns.
 

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
 

Information Commissioner's Office
 

Website: www.ico.org.uk
Telephone: 0303 123 1113
 

We encourage you to contact us first so that we have an opportunity to resolve your concerns.
 

14. Changes to This Privacy Policy
 

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, legal requirements or data-handling practices.
 

The latest version will be published on this page, together with the date of the most recent update.

We encourage visitors to review this page periodically.
 

15. Contact Us
 

If you have questions about this Privacy Policy, wish to exercise your data protection rights or would like further information about how we handle personal information, please contact:
 

AVID Flooring Ltd

Company registration number: 13144000

Registered address:
Unit 5a, Thirdway
Avonmouth
Bristol
BS11 9HL
 

Email: info@avidflooring.co.uk
Website: www.avidflooring.co.uk
 

Last updated: 4 November 2026